I'm getting the error "Please check your internet connection and try again" but I am connected to the internet. What do I do?

I'm getting the error "Please check your internet connection and try again" but I am connected to the internet. What do I do?

If you're seeing this error message despite having an active internet connection, there are two common causes. Try both fixes below.

Fix 1: Enable TLS 1.2

Make sure you have selected TLS 1.2 under your machine's internet options:

Control Panel > Network & Internet > Internet Options/Properties

Under the "Advanced" tab, select the "TLS 1.2" check box and click OK.

Internet_connection1.png

Fix 2: Allow Immerse through your Windows firewall

It's possible your Windows firewall is blocking the connection. See the article "How to allow Immerse through Windows firewall?" in this Troubleshooting section for step-by-step instructions.

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