Dying Light | Why Can't I Turn On Enhanced Headphone Mode?

Dying Light | Why Can't I Turn On Enhanced Headphone Mode?

If you can't turn on Enhanced Headphone Mode (EHM) in Dying Light: The Beast or Dying Light 2: Stay Human, try these steps:

  1. Set up your Personalized Profile. Go to Settings → Audio → Enhanced Headphone Mode, select View Set Up, then Try Now for 14 Days. Scan the QR code and follow the steps to the end.
  2. Check your trial or license. Your 14-day free trial may have ended. To keep using Immerse Gamepack, purchase a lifetime license for $19.99 USD (no monthly subscription).
  3. Check your platform. Your license works only on the platform where you bought it.
  4. Close and re-open the Audio Settings Panel This refreshes your EHM status.
  5. Restart the game. A full restart often fixes a temporary software error.

See an Error Code? Try these additional steps.

Error NLC06

Appears when there's an issue setting up your User ID or License.

Fix:

  1. Close and Reopen Audio Settings Panel

Error FAI21 (or FAL21)

Appears when the game fails to connect to Embody servers.

Fix:

  1. Wait a few minutes
  2. Try again

Error DAT09

Appears when the game fails to save or download your Personalized Profile in Enhanced Headphone.

Fix:

  1. Toggle Enhanced Headphone Mode OFF
  2. Wait 5 seconds
  3. Toggle Enhanced Headphone Mode ON
  4. Game should re-download your profile

Error ENET05, NET22, SVR04,  or NUS02

Appears when the game fails to connect to the internet or Embody servers.

Fix:

  1. Check your internet connection
  2. Close and reopen the Audio Settings Panel
  3. Try again
  4. If the issue persists, restart the game
  5. If the quick steps didn't work, ensure you have no firewall by following these steps

Error DAT24 

Appears when the game fails to save or download your Personalized Profile.

Fix:

  1. Toggle Enhanced Headphone Mode OFF
  2. Wait 5 seconds
  3. Toggle Enhanced Headphone Mode ON
  4. Game should re-download your profile

Error NIS00 

Appears due to installation issues, communication issues, or inability to reach Embody servers.
Fix:
  1. Relaunch the game
  2. If not resolved, reinstall the game
  3. Wait and try again (may be server issue)

Prevent in future:

  1. Do NOT change controllers while game is running (requires relaunch)
  2. Do NOT use Quick Resume on consoles without relaunching game


Still having issues? Reach out at embody.co/help and with the following info:

  1. Game
  2. Platform
  3. Error code (or description of problem)
  4. Screenshot of your QR Code in Enhanced Headphone Mode Configuration OR screenshot of your Immerse account page shown after scanning the QR Code.
  5. Time of issue