Troubleshooting
Dying Light | Can I Use Immerse Gamepack Without a Selfie Video?
Yes. You can skip personalization and use Enhanced Headphone Mode without recording a selfie video, but we don't recommend it. Your Personalized Profile tunes spatial audio to the shape of your head and ears. Without it, direction cues are less ...
Dying Light | Why Don't I Hear a Difference When I Turn Enhanced Headphone Mode On or Off?
If Enhanced Headphone Mode (EHM) on and off sound the same, check the following: Confirm your status. Look for Trial Active or Purchased at the top of the Enhanced Headphone Mode settings. If neither shows, your trial has ended and EHM is off. Set up ...
Dying Light | Why Can't I Create Another Personalized Profile?
To create a new profile, select Scan QR Code in the Enhanced Headphone Mode settings and scan it with your phone. Then tap Settings in the upper-right corner and select New Profile. If you don't see the option to create a new profile: Your trial may ...
Dying Light | Why Am I Getting a "No Ears Detected" Error?
The "no ears detected" error means the selfie video didn't clearly show both ears. The two most common causes are hair covering your ears and wearing headphones. Try these steps: Make sure no hair covers your ears. Use clips or pull your hair back if ...
Dying Light | Why Don't I See a QR Code?
If no QR code appears in Enhanced Headphone Mode, the game usually can't reach the Embody servers, or the game installation is incomplete. Check your internet connection. Fully close and relaunch the game. Verify or reinstall the game to make sure ...
Dying Light | Why Can't I Turn On Enhanced Headphone Mode?
If you can't turn on Enhanced Headphone Mode (EHM) in Dying Light: The Beast or Dying Light 2: Stay Human, try these steps: Set up your Personalized Profile. Go to Settings → Audio → Enhanced Headphone Mode, select View Set Up, then Try Now for 14 ...